I bought this case with very high expectations because of Mous’s reputation, and I waited several days for it to arrive in Peru. Unfortunately, the experience was deeply disappointing.
The product arrived defective. The camera control button does not work properly: it requires too much pressure, often fails, and does not slide smoothly as it should. For a premium product, this is simply unacceptable.
What made the experience even worse is that, after waiting so long for the order, I then found out that making the warranty effective is also extremely difficult. I was informed that Mous cannot ship directly to Peru, which means that even the solution becomes impractical. So after waiting a long time for the product, I ended up receiving a defective item and facing even more delay and uncertainty just to resolve the issue.
My disappointment is not only with the defective case itself, but with the entire customer experience: high expectations, long wait, faulty product, and a warranty process that is very hard to use in my country.
I expected much more from Mous. Very disappointing experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
We are a young UK based start up company that strives to solve everyday problems through the use of innovative design! We pride ourselves on staying connected to our customers and utilising your feedback to refine our ideas and achieve excellence in regards to quality and functionality.
