I signed up for a coffee subscription during a discounted promotion and later requested cancellation. On January 18, I was charged for the subscription. Due to a brain injury affecting my memory, I do not recall receiving the coffee related to that charge, though it’s possible I did. Initially, I thought I had been charged multiple times but confirmed there was only one charge after reviewing my records. I reached out to the support team to ask whether the coffee linked to the January 18 charge had been shipped or delivered and to request cancellation. I received an automated response explaining that the company is small and directed me to self-service cancellation, but my specific question about delivery status wasn't answered. I followed up, explained my situation, and invited correction if their records showed the coffee had been delivered. I even apologized if my message caused any offense. Instead of clarification, I received a response stating: “I deal with people like you all the time.” No confirmation was given regarding shipment or delivery, leaving my billing and fulfillment question unresolved. I am sharing this experience to document the communication and outcome. Others may have different experiences, but this was mine.
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MCC is a coffee subscription service focused on roasting and shipping fresh, premium-quality specialty coffee to members in the US and abroad.
