moustachecoffeeclub.com

Disappointing Experience with Customer Support

I signed up for a coffee subscription through a discounted promotion and later requested to cancel it. On January 18, I noticed a charge for the subscription. Due to a brain injury affecting my memory, I can't recall if I received the coffee related to that charge, although it’s possible I did.
At first, I thought I had been charged multiple times. After reviewing my records, I realized there was only one charge. I reached out to the support team to inquire about the shipping or delivery status of the coffee linked to the January 18 charge and to request cancellation.
I received an automated reply explaining that the company has a small team and directing me to self-service cancellation, but my specific question about delivery status was not addressed. I followed up to clarify my situation, shared context about my memory issues, and invited correction if their records indicated the coffee had been delivered. I also apologized in case my message was taken the wrong way.
Instead of receiving an answer regarding shipment or delivery, the response included the comment: “I deal with people like you all the time.” No confirmation was given about whether the coffee had been shipped or delivered, and my billing and fulfillment concerns remained unresolved.
I'm sharing this experience to document the communication and outcome. Others may have different experiences, but this was mine.

Date of experience: Jan 18, 2026

Terrible customer service experience.

I signed up for a coffee subscription during a discounted promotion and later requested cancellation. On January 18, I was charged for the subscription. Due to a brain injury affecting my memory, I do not recall receiving the coffee related to that charge, though it’s possible I did. Initially, I thought I had been charged multiple times but confirmed there was only one charge after reviewing my records. I reached out to the support team to ask whether the coffee linked to the January 18 charge had been shipped or delivered and to request cancellation. I received an automated response explaining that the company is small and directed me to self-service cancellation, but my specific question about delivery status wasn't answered. I followed up, explained my situation, and invited correction if their records showed the coffee had been delivered. I even apologized if my message caused any offense. Instead of clarification, I received a response stating: “I deal with people like you all the time.” No confirmation was given regarding shipment or delivery, leaving my billing and fulfillment question unresolved. I am sharing this experience to document the communication and outcome. Others may have different experiences, but this was mine.

Date of experience: Jan 18, 2026

Amazing coffee

Amazing coffee, with an engaging and user-friendly interface for ordering. We tried adding another roaster but decided the quality is so high that we should just order another bag from the service.

Date of experience: Mar 25, 2023

Excellent quality and quick delivery

The coffee is far superior to anything available locally. It arrives fresh and aromatic, with an interesting variety as well.

Date of experience: Jan 19, 2023

Amazing coffee!!

Date of experience: Aug 11, 2022

Everything is fantastic!

Everything is fantastic! Just wanted to mention that when I re-signed up, I wasn't warned about being charged immediately. It indicated my schedule date was two weeks later, but I was charged that day.

Date of experience: Jul 24, 2022

Simply outstanding.

Date of experience: Apr 21, 2022

I adore this coffee subscription

I adore this coffee subscription. It has introduced me to the best coffee I've ever tasted, repeatedly. It always arrives vacuum sealed for peak freshness, with my name on it and an informational postcard detailing flavor notes and its origin. I have recommended it to many people, and I've never been disappointed in my years as a member.

Date of experience: Apr 15, 2022

Exceptional quality and selection.

The coffees are remarkable in quality and variety. It also allows subscribers to reorder their favorite coffees. Delivery is very flexible, and they keep members informed. It's a great value, and I got to taste many different varieties I wouldn’t have explored otherwise.

Date of experience: Apr 09, 2022

Claims freshness but lacks flavor; cancellation process is difficult.

I tried this service after switching from another plan, having sampled all their coffee. I kept receiving numerous coffees, and after navigating their confusing setup, I discovered the service defaults to the most expensive plan that sends coffee weekly. I could hardly finish one bag in a week, but that's not the main issue. The real problem is that they claim the coffee is freshly roasted, yet it tastes stale, almost like it was reused. I've been a coffee drinker for over two decades, and there's no way coffee can taste that way. I had to use three to four times the amount of coffee I normally would just to get any flavor, and this issue persisted across multiple coffees. Additionally, I found out you can't simply cancel this service; you must email them and hope for a response while managing deliveries week to week without an option to halt them entirely. I wouldn’t recommend this service.

Date of experience: Mar 27, 2022