I signed up for a coffee subscription through a discounted promotion and later requested to cancel it. On January 18, I noticed a charge for the subscription. Due to a brain injury affecting my memory, I can't recall if I received the coffee related to that charge, although it’s possible I did.
At first, I thought I had been charged multiple times. After reviewing my records, I realized there was only one charge. I reached out to the support team to inquire about the shipping or delivery status of the coffee linked to the January 18 charge and to request cancellation.
I received an automated reply explaining that the company has a small team and directing me to self-service cancellation, but my specific question about delivery status was not addressed. I followed up to clarify my situation, shared context about my memory issues, and invited correction if their records indicated the coffee had been delivered. I also apologized in case my message was taken the wrong way.
Instead of receiving an answer regarding shipment or delivery, the response included the comment: “I deal with people like you all the time.” No confirmation was given about whether the coffee had been shipped or delivered, and my billing and fulfillment concerns remained unresolved.
I'm sharing this experience to document the communication and outcome. Others may have different experiences, but this was mine.
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MCC is a coffee subscription service focused on roasting and shipping fresh, premium-quality specialty coffee to members in the US and abroad.
