Issue with return item.. Movatik shipped out an incorrect item & I returned it using their shipping label. Fedex lost the item & Movatik was issued a refund from Fedex. They have not passed on any refund.Their customer support phone number does not work, nor their "live chat". I would check that before any purchase. The email support is, being kind, slow.Happy to update as this progresses, but currently a very poor experience.Two additional weeks have now passed. Movatik "customer support" no longer responds at all to my requests for any update on the refund progress.I have filed a complaint with the Better Business Bureau and note that the business in not BBB accredited, and has a history of complaints with BBB.From web searches on the company they appear to have ~20 employees. They have been in business for ~10 years. Suspect walking into the retail store you will do fine, but I would recommend avoiding any online purchase. They are not REI or EMS or Amazon.I will continue to post updates. Still hopeful the issue will get resolved.
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