The contractors responsible for the move were excellent; they packed the furniture carefully and kept me updated throughout the process. I would hire them again independently. However, the administration team raised concerns regarding payment when I inquired about the additional 12% charges mentioned in the fine print. I had asked during my inquiry and was informed about a call-out fee, which wasn’t clearly stated. I should have paid closer attention, but I was focused on packing. Additionally, I have yet to receive my deposit refund. Overall, the unexpected costs exceeded my budget for the move.
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