We arrived at this hotel and were immediately met with problems. Our room had no hot water, and instead of simply giving us a new one, they sent in their technical staff, who spent nearly two hours trying and completely failing to fix it. Only at 02:00 AM were we moved to another room, which turned out to be far from clean. During our stay, no one bothered to change our sheets while we were out, and we were even given torn towels. Overall, a deeply disappointing experience.This is not a way to treat clients that choose to stay at your hotel, poor treatment,We do not recommend this place!
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Mövenpick Hotels & Resorts is a hotel management company headquartered in Baar, Switzerland.
