Review Time
Stayed at the Mövenpick Hotel, Accra, Ghana in March 2026 and had a mixed experience.
The hotel itself is clean, well-presented, and in a great location—close to main attractions and shops. Facilities like the pool, gym, and sauna are well maintained, although the pool is open to the public and can get quite busy. I was also informed at check-in that there are daily building works between 10am–2pm, which is worth noting if you plan to be in your room during the day.
Unfortunately, I had a negative experience with a front desk staff member during my stay. Four days after check-in, my booking was questioned and I was asked to pay again, despite having paid in full months in advance. The situation was handled poorly—the staff member was dismissive, stated he had never heard of the travel agency (implying there may have been an issue with legitimacy), and did not offer a practical or respectful way to resolve things.
The matter was eventually resolved I assume (as I was not asked to vacate the hotel), and it turned out to be an issue with a virtual card between the hotel and the travel agency—something completely outside of my control. However, what was particularly disappointing was that I never received an apology for the stress and inconvenience caused after said matter from Felix.
The way the situation was handled made me feel uncomfortable and unfairly treated, and it could have been managed with far more professionalism, discretion, and a solution-focused approach.
On a positive note, I’d like to thank Moses from Guest Relations, who was excellent—professional, attentive, and genuinely helpful; and assisted in making the last day feel special. Also, the restaurant staff (Issacs, Mary, Vivian, and Dennis) were fantastic—friendly, welcoming, and provided great service throughout.
Overall, there are definitely positives, but the experience with the front desk did impact my stay as this was my first trip to Ghana and a birthday treat for my 75-year-old Mother too.
Stayed at the Mövenpick Hotel, Accra, Ghana in March 2026 and had a mixed experience.The hotel itself is clean, well-presented, and in a great location—close to main attractions and shops. Facilities like the pool, gym, and sauna are well maintained, although the pool is open to the public and can get quite busy. I was also informed at check-in that there are daily building works between 10am–2pm, which is worth noting if you plan to be in your room during the day.Unfortunately, I had a negative experience with a front desk staff member during my stay. Four days after check-in, my booking was questioned and I was asked to pay again, despite having paid in full months in advance. The situation was handled poorly—the staff member was dismissive, stated he had never heard of the travel agency (implying there may have been an issue with legitimacy), and did not offer a practical or respectful way to resolve things. The matter was eventually resolved I assume (as I was not asked to vacate the hotel), and it turned out to be an issue with a virtual card between the hotel and the travel agency—something completely outside of my control. However, what was particularly disappointing was that I never received an apology for the stress and inconvenience caused after said matter from Felix.The way the situation was handled made me feel uncomfortable and unfairly treated, and it could have been managed with far more professionalism, discretion, and a solution-focused approach.On a positive note, I’d like to thank Moses from Guest Relations, who was excellent—professional, attentive, and genuinely helpful; and assisted in making the last day feel special. Also, the restaurant staff (Issacs, Mary, Vivian, and Dennis) were fantastic—friendly, welcoming, and provided great service throughout.Overall, there are definitely positives, but the experience with the front desk did impact my stay as this was my first trip to Ghana and a birthday treat for my 75-year-old Mother too.
From the moment you step into the hotel, you gain the distinct impression that a different choice might have been wiser. The subtle aroma of wastewater sets the tone nicely, even before the receptionist requests your card as insurance against empty minibar’s potential temptations.The atmosphere of gentle neglect accompanies you throughout your stay — walls decorated in what appears to be historical paintwork and furniture that has clearly witnessed more optimistic decades. This sense of quiet endurance continues into breakfast, where by 9 AM even the salami seems to have developed a slightly philosophical shade.Given the hotel’s thoughtful distance from civilisation, dining options are conveniently narrowed down to a €34 Wiener Schnitzel, which arrives with all the confidence of something recently liberated from a freezer and introduced to oil that has seen things, but personnel still waiting for their tips.And then there is the airport transfer: €27 for the hotel’s service, or about €15 for an ordinary taxi — should one feel adventurous.Welcome to Mövenpick Hotel Munich Airport.
I’m staying in movenpick mecca my checkout is on 7 feb 2026 there were bed bugs in my room bitting me all night and no compensation was made by the hotel management last year there was also a issue if drill noise making it difficult for us to even sit in the room and again no compensation was made by the claimed *5 star hotel* i also posted with videos and photos on google reviews
We arrived at this hotel and were immediately met with problems. Our room had no hot water, and instead of simply giving us a new one, they sent in their technical staff, who spent nearly two hours trying and completely failing to fix it. Only at 02:00 AM were we moved to another room, which turned out to be far from clean. During our stay, no one bothered to change our sheets while we were out, and we were even given torn towels. Overall, a deeply disappointing experience.This is not a way to treat clients that choose to stay at your hotel, poor treatment,We do not recommend this place!
So I have come back for the first time in over 15 years. There was a significant issue that caused delays in our checking in because we were not happy with the rooms that were supplied by the hotel that was booked by the travel agents. I have to give gratitude and thanks to.Hani in the reception area who worked tirelessly to get replacement rooms sorted. We are beyond grateful that he worked so hard to get this arranged for us as we had a very long day travelling from Mecca.Alhumdulliah Hani may Allah bless you abundantly for the hard work you have done for us. The hotel does need more investment and renovations.
I am writing this at 2.50 am in the Movempick hotel in Jeddah. It is the weekend and I was looking forward to a restful nights sleep.However the hotel have an event on with extremely loud music blaring out so I cannot sleep - and I am two floors above.The staff couldn’t care less and no respect for your paying guests. I was going to book here again - I will now go to a competitor.Just awful lack of respect for guests.
For a $300 night a hotel, the service doesn’t match the price. Read the 1 star reviews- they match the service I received before even staying at the hotel. I had to contact All Accor to reach them about transportation to the hotel. They kept hanging up and even laughing before hanging up on my travel agent. As a solo traveler visiting Egypt, this is unsettling. After my already scheduled stays I will no longer be staying at an All Accor location. I travel for a living and have stayed at a much lower price points for a significantly better experience.
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Mövenpick Hotels & Resorts is a hotel management company headquartered in Baar, Switzerland.
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