Well they just don’t seem to care at all frightfully experience and they do not even acknowledge or reply to my emails so I am putting the contents on here This is the third time we have stayed here the first was a problem which I have previously reviewed. The last time before this time it was very hot and the air conditioning was not working in the bar area which made it very unpleasant and we left to go elsewhere. We have eaten in the couscous restaurant once and did not find it good. We have eaten in the bar several times but the quality is not as it should be and they seem to not have many of the items available. Today we had lunch a caeser salad which was fullOf chicken and I ordered cheese with salted biscuits, no biscuits arrived we asked and a couple of straw broken biscuits and some other biscuit just a couple arrived so very disappointed again. This evening I wanted tomato soup but at 7pm they had run out so I asked for two fied eggs. These arrived dripping and running in oil and were stone cold. I returned them and decided I would starve this evening. For what is supposed to be a 5 star hotel I think it is disgusting service and bad quality food. Accor need to get a grip and sort this place out. Does not seem to be very busy so I guess people are realizing and not coming. The only good point is the room we have but globally for what is the complete picture this hotel is grossly overpriced.I have had no acknowledgement or reply to my below email and I am now adding this.Yesterday we came back to the hotel about 15.30 extremely tired after businesses commitments. We went to our room a for a couple of hours sleep. This was however impossible with the boom boom music from the swimming pool area. Nice calm music would be in keeping with what is supposed to be a 5 star hotel. The boom boom is nether acceptable or suitable!!We then came to the bar and I ordered tomato soup which I refused to eat due the very high salt content which us dangerous to mine and anyone else’s health. How a chef in a 5 star hotel produce this is absolutely staggering. We complained to a manager who said he would advise a senior person responsible for this hotel. We are leaving tomorrow and despite being a Accor gold member I don’t feel we will be returning.I trust that a suitable reduction will be made to our bill to reflect our bad experiences.
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Mövenpick Hotels & Resorts is a hotel management company headquartered in Baar, Switzerland.
