I would like to submit a formal complaint about the Movenpick Dead Sea in Jordan. As a local I have always had a pleasant experience until this year. I was confiscated my JBL speaker upon arrival being informed that it’s not allowed as it disturbs guests only to find a foreigner guest allowed his speaker! I was told that they must have ‘missed it’ upon security check which is impossible because they x Ray all bags. Then I was told he was allowed it because he is hard of hearing. Finally I was told that they were mistaken and they should have taken it from him. I was absolutely shocked at these 3 statements knowing that no where in the T&Cs that I will be confiscated any of my tech! I sincerely hope that such a thing doesn’t happen again. It was absolutely a terrible experience to be lied to and knowing they purposely took mine away because I am a local resident.
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Mövenpick Hotels & Resorts is a hotel management company headquartered in Baar, Switzerland.
