Movenpick Jumeirah beachPool broken and told to use the resident pool. Wasn’t told when booking the hotel pool was having a refurb. Then told us to use the small pool which is the residence from the flats next door. The ladder in the small pool was broken and had no steps to get out and injured my ankle sustained a sprained ankle and now on crutches. I’ve asked the hotel front of house manager for a copy of my accident report to send to my holiday insurance and she replied NO! It’s hotel policy. Holiday was mis sold and now injured. What can I do? The hotel medical team, which is the nurses gave me medication and medical assistance and even they wont supply my accident report so I can claim on my insurance. Dirty bathroom and bedroom pillow. Avoid this hotel at all costs! Hotel from hell 🔥
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Mövenpick Hotels & Resorts is a hotel management company headquartered in Baar, Switzerland.
