I stayed at the movenpick resort and Marina spa sousse, what a mistake I made. First of all they do not allow Muslim women to wear birkinis at the pool. This is not stated on their website at all. If this information was available I would not have booked a 5 star hotel and not be able to use the facilities. This was so upsetting for me as we went with other families and had a 5 children with us. I was not able to go into the pool with my child. I wanted a refund so I can go to another hotel that is also something they were unable to do. I was disgusted by their behaviour when Muslim women were in the pool with birkinis. The customer service at the reception and quest reception was appalling, all they did was shift the problem on to someone else. Staff were rude and unhelpful. I have stayed at other movenpick hotels around the world but by far this was the worst. I will not be staying at their hotels again or visiting Tunisia.
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Mövenpick Hotels & Resorts is a hotel management company headquartered in Baar, Switzerland.
