Dreadful from the start. I wanted to try this hotel at Geneva airport as my usual choice was full. Booking was a nightmare as reservations told me they were too busy and I needed to book online. Not as straightforward as you might think. Prior to booking I asked the hotel if they had a shuttle that could be booked for 5am. No problem they said. On arrival at the hotel, they said the 0450 and the 0510 shuttles were full. Not great!! Decided to go for dinner. Waited 25 minutes for someone to take our order then waited another hour to receive our meal. Not one meal was what we ordered. We had to send back two out of three meals. Got to our room which absolutely stank of damp and mould. I called down to reception and they did nothing for us except placed a couple of machines in the corridor to remove the dreadful smell that was there too. Then to add insult to injury, there was one towel in the bathroom to be shared between 3 of us and plenty of pubic hairs in the bathroom. Not more than 2 hours sleep due to neighbours slamming doors and talking loudly in the corridor. Absolutely dreadful experience and will never stay there again. The hotel is a dump in clear need of refurbishment. Don’t stay there!
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Mövenpick Hotels & Resorts is a hotel management company headquartered in Baar, Switzerland.
