I was given a good quote (too good to be true, it turns out), so I went with MoveSafe over other options, even though they're a broker. I talked to several people, who all confirmed my inventory and estimated cubic footage. One even bumped it up a bit "to be on the safe side."Lo and behold, the movers show up (Next Relocation) and immediately tell me my storage unit is more than the quoted size and want to upcharge me. Not only are the two guys condescending and rude, they completely ignored just about everything I asked for, including resignedly asking them to keep the load under the quoted amount. They loaded up more (or so they said), and wanted to charge me $1500 more to finish the job. Instead, they went with $500, $225 of which WAS JUST FOR A FEW CARDBOARD BOXES, and loaded up barely half of the inventory under the quote. The customer service rep I called the day of was less than helpful, giving me vague ideas of a potential review after a couple of weeks, with zero follow-up.So now I still have a storage unit three states away I have to pay for, my budget for this move was completely obliterated, and the movers are nowhere to be found!
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