I ordered a hoodie for £35, allegedly on sale from £69. What I received was fake and looked nothing like what I ordered. I reached out to the support team, and they offered a 30% refund if I returned it, warning that parcels often get lost, and if that happens, I wouldn't receive anything. I requested a full refund and ended up arguing over email. Now, I'm being ignored and doubt I'll hear back. This is a frustrating experience with a company that sells fake products. I strongly recommend avoiding them. It's absurd to expect customers to be satisfied with items that differ so greatly from what was ordered.
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