Review Time
I ordered a hoodie for £35, allegedly on sale from £69. What I received was fake and looked nothing like what I ordered. I reached out to the support team, and they offered a 30% refund if I returned it, warning that parcels often get lost, and if that happens, I wouldn't receive anything. I requested a full refund and ended up arguing over email. Now, I'm being ignored and doubt I'll hear back. This is a frustrating experience with a company that sells fake products. I strongly recommend avoiding them. It's absurd to expect customers to be satisfied with items that differ so greatly from what was ordered.
I ordered a hoodie for £35, supposedly on sale from £69. What I received was fake and looked nothing like what I had ordered. I contacted the support team, who offered a 30% refund if I returned it, but warned that parcels often get lost, and if that happens, I wouldn't receive anything. I requested a full refund and ended up going back and forth over email. Now, I feel ignored and doubt I will hear from them again. This is a frustrating company with fake products, and I strongly advise others to stay away. It's ridiculous to expect customers to be happy with items that look nothing like what they ordered.
My experience with the service has been incredibly frustrating. The item I received looked nothing like what was advertised and felt very cheap. When I tried to get a refund for this unacceptable product, customer service insisted I needed to pay for shipping to another country at my own expense. They dismissed my concerns and offered just a 20% refund as a 'goodwill gesture.' I'm angry and deeply disappointed. Based on how I was treated, I strongly urge others to reconsider before ordering from this service. Check their policies carefully, because once they have your money, you're on your own.
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