The vehicle we reserved was unavailable upon our arrival. We waited in the lobby for three hours while they searched for a car. Eventually, they found one but it wouldn't close properly when we loaded our luggage. They then offered us a third car, which had a foul odor. We reluctantly accepted it due to our exhaustion from waiting. On the first night, another vehicle struck us. We hadn’t purchased additional insurance, believing it was included in the contract. Since it wasn't, we took steps to avoid being charged for damages. I returned the car days before it was due. A police report was filed, and the third party agreed to cover the damages. The manager assured me that all rental fees would be waived and that the damage charge would go to the third party's card. However, the next day, I found charges for both the damages and full rental fee on my credit card. Now, I feel compelled to pursue legal action. I strongly advise against renting from this service!
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Alugue um carro a partir de 10x de R$9,79 a diária com proteção inclusa, km livre e 3 horas de cortesia na devolução.