Helpful customer service, great ideas but execution is lacking in some areas.So went with this company as I had purchased a house and was unable to get internet for a short while. The whole time I had it, the internet was very hit and miss. I was told I would get atleast 12 to 67mb/s on 4G as 5G wasn’t available indoors.Despite being told this the whole time I had it I didn’t record any speeds over about 15 to 20mb/s which especially over the festive period is very frustrating. Towards the end of my term I emailed in informing them about it and was subsequently told there’s nothing that can be done as there’s ongoing work in the area and that I should’ve contacted them sooner. An unless I send the router back and wait for a new one to arrive but with 3 to 4 days left on my term I was told it wasn’t worth it and I should’ve reached out sooner.I was asked to provide evidence of the speeds I was getting showing I was getting 9mb/s and it was constantly cutting out which had been happening constant and when I asked for some form of compensation but that was subsequently ignored and instead I was asked if I would like to extend it instead I which I assume I would’ve been charged the full price. I’m only now leaving this review as they did give me the deposit of £50 back for the router. I’m sure other people have had better service than me with this. Although over such an important time of year and no compensation even after showing evidence I returned the Hub feeing relatively disappointed and in future will recommend people to just pay for unlimited data for a short term on their phone instead.If I was this company, to improve the service I would look at a live monitoring feature of services in the area so you can see if people are getting the speeds or connections they are supposed to get and look for an alternative rather than waiting for them to come to you as I did. And if they are having issues inform then they are sending a new hub with the new connection and request the old one returned or atleast give them the option without them having to contact you first.I feel like I should’ve given this 2 stars but the customer service responding quickly to my emails really did help make a difference even if the company itself doesn’t like providing any compensation.
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Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.
