Review Time
The customer support was helpful and had some great suggestions, but the execution fell short in several aspects. I chose this service after purchasing a home and needing internet access temporarily. Unfortunately, the internet connection was very inconsistent throughout my usage. I was promised speeds of at least 12 to 67mb/s on 4G since 5G wasn't available indoors. However, I never experienced speeds exceeding 15 to 20mb/s, which was particularly frustrating during the holiday season. When I reached out towards the end of my term, I was informed that nothing could be done due to ongoing work in my area and that I should have contacted them earlier. I was advised to return the router for a replacement, but with only a few days left in my term, I was told it wouldn’t be worth it. I provided evidence of my speeds, which were around 9mb/s and frequently cut out, but my request for compensation was ignored. Instead, I was offered an extension at what I assumed would be the full price. I’m only writing this review now because they did refund my £50 deposit for the router. I believe others might have had a better experience, but during such a crucial time of year, the lack of compensation after presenting evidence left me disappointed. In the future, I would suggest paying for unlimited data on a phone for short-term needs. To improve, the service could implement live monitoring of connection speeds in the area and proactively inform customers of issues, offering replacement options without requiring them to reach out first. I contemplated giving this 2 stars, but the prompt responses from customer service made a notable difference.
Unfortunately, my experience with MovingInternet was poor. The internet speed was not fit for purpose, not fast enough to use for streaming would only work intermittently and kept buffering, and the device was barely used as a result.Despite returning the device as soon as possible (delayed only by post office closures and bank holidays), the refund process lacked urgency and required chasing.Overall, the service did not meet expectations, and I would be cautious about recommending it unless there are significant improvements in performance and customer support.
Helpful customer service, great ideas but execution is lacking in some areas.So went with this company as I had purchased a house and was unable to get internet for a short while. The whole time I had it, the internet was very hit and miss. I was told I would get atleast 12 to 67mb/s on 4G as 5G wasn’t available indoors.Despite being told this the whole time I had it I didn’t record any speeds over about 15 to 20mb/s which especially over the festive period is very frustrating. Towards the end of my term I emailed in informing them about it and was subsequently told there’s nothing that can be done as there’s ongoing work in the area and that I should’ve contacted them sooner. An unless I send the router back and wait for a new one to arrive but with 3 to 4 days left on my term I was told it wasn’t worth it and I should’ve reached out sooner.I was asked to provide evidence of the speeds I was getting showing I was getting 9mb/s and it was constantly cutting out which had been happening constant and when I asked for some form of compensation but that was subsequently ignored and instead I was asked if I would like to extend it instead I which I assume I would’ve been charged the full price. I’m only now leaving this review as they did give me the deposit of £50 back for the router. I’m sure other people have had better service than me with this. Although over such an important time of year and no compensation even after showing evidence I returned the Hub feeing relatively disappointed and in future will recommend people to just pay for unlimited data for a short term on their phone instead.If I was this company, to improve the service I would look at a live monitoring feature of services in the area so you can see if people are getting the speeds or connections they are supposed to get and look for an alternative rather than waiting for them to come to you as I did. And if they are having issues inform then they are sending a new hub with the new connection and request the old one returned or atleast give them the option without them having to contact you first.I feel like I should’ve given this 2 stars but the customer service responding quickly to my emails really did help make a difference even if the company itself doesn’t like providing any compensation.
We had been let down by Sky when moving 19 Dec 25 and faced having no connectivity until after Christmas with new central heating (managed via WiFi) and a 13 yr old and a 6 yr old. A quick search found Moving Internet and strong reviews so quickly booked and turned up equally as quickly. The connectivity was strong throughout the house; my wife was able to work from home and, simultaneously, all manner of epqt was hooked up and good to go (even the new central heating app!). Excellent value for money and a brilliant service.
Fantastic service! When your own internet goes down and the service provider can not repair it for 10 days where do you turn to. Moving Internet! They were brilliant from start to finish, everything their steps say will happen does. I cannot fault a thing. Highly recommend them.
Superfast delivery, next day, as expected. Very easy to set up, just plug in, instructions enclosed - wish i had known about this service sooner as would have saved me toggling with mobile and having to buy extra data - so tell your friends and family about this company if they are planning on moving house.
Can’t recommend enough. Helped out during the move process when sky messed up and left me without wifi for a week. Quick and easy process, I did the initial few days and then extended really easily and deposit was returned quickly. WiFi connection didn’t fail, even with living in an area with no signal.
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Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.
