WORST EXPERIENCE EVER. 2 helpers arrived at 530 PM to load, hours late. No boxes. Ramp broken so took HOURS EXTRA. My hubby helped. Told take pic of trailer. I did. Emailed, we used all, they saw video of our things, badly underestimated size. We had to go back to FL for u haul. Told next day when I was at airport, they were cutting lock off! Why?? They moved and destroyed our things. Mattress was in front when we locked. When we opened, they had greasy bar across our cloth headboard. Mattresses ripped , covers torn, greasy, thrown on top, lamps broken, wrought iron table thrown in and broken. Over 8k damaged. Told by Ken Mercado in sales we were FULLY INSURED. I asked a LOT OF QUESTIONS. When trailer opened here, ramp they replaced was broken also. 🤬. Had to come back next day to finish. Finished at midnight on day they unloaded due to bad ramp. Hubby unloaded again. There were prob 50 calls between Hire a helper, another subcontractor, and moving place during load and unload. We filed claim. Told we needed insurance from ANOTHER WEBSITE! Not in contract or told that. Told we would get $600 something. Not even half of our 1 yr old mattress, not to mention 4k temperpedic they damaged. Told hold on to them. Why? Now pd to get damaged stuff picked up.
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