Awful experience overall with this company. They started off great and responsive but this changed the second our belongings were no longer in our possession. We moved from Oregon to France and the whole experience took 15 months and that’s only cause of us intervening. Communication was horrible, at times unprofessional. We started recording our conversations due to the agressive tone we were receiving. Adam, the customer relations manager, was particularly difficult to deal with at times. We had to call them directly to ever get updates, which was usually a waste of time due to the lack of updates and unprofessionalism. Although the communication was awful, it wasn’t the worst part about this experience. In the end our stuff was delivered in Europe and passed customs in July 2025. We shipped in September 2024. It sat there for 5 months due to Adam, the only manager they would allow us to talk with, saying they we were waiting to make sure they weren’t being charged more by the shipping company in which they would have to charge us for this if that was the case. After 5 months of this excuse/lie, the European company finally reached out to us to let us know transparent hadn’t paid them for their services. We ended up paying the difference (over an additional $1k) to be over with the nightmare it was to have to deal with this company. I WOULD NOT USE THEM!! It’s clear the positive experiences are flukes and the amount of experiences similar to mine are the normal.
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