Review Time
I shipped my things early July from Denver to Rotterdam, and I keep getting the same messages that i shouldn't worry. it should have taken 8-12 weeks and now I am without furniture and with no clear answer, reviews below really worry me.
I shipped my things early July from Denver to Rotterdam, and I keep getting the same messages that i shouldn't worry. it should have taken 8-12 weeks and now I am without furniture and with no clear answer, reviews below really worry me.
My shipment arrived from the USA to Marseilles in December. I was asked and agreed to pay the French receiving firm an additional 600 Euros, which I did. Since I made that payment I have not heard from anyone for months, though my shipment has been unloaded. I called the French company and they said despite numerous requests they have not been paid 2,000 E owed to them. Despite my numerous calls to Transparent they have been invisible with each person claiming “it is above my pay grade”, or that the team is working on it. In the meantime I am caught not knowing what my next move, no pun intended, should be. Very upset and angry for the lack of service and transparency!
Hello - I shipped my goods with this company in April 2025 (15k+ worth of items) and it has still not reached the destination and even worse, they have not responded to any of my emails since Sept. I'm taking legal action - please stay away from them!
Awful experience overall with this company. They started off great and responsive but this changed the second our belongings were no longer in our possession. We moved from Oregon to France and the whole experience took 15 months and that’s only cause of us intervening. Communication was horrible, at times unprofessional. We started recording our conversations due to the agressive tone we were receiving. Adam, the customer relations manager, was particularly difficult to deal with at times. We had to call them directly to ever get updates, which was usually a waste of time due to the lack of updates and unprofessionalism. Although the communication was awful, it wasn’t the worst part about this experience. In the end our stuff was delivered in Europe and passed customs in July 2025. We shipped in September 2024. It sat there for 5 months due to Adam, the only manager they would allow us to talk with, saying they we were waiting to make sure they weren’t being charged more by the shipping company in which they would have to charge us for this if that was the case. After 5 months of this excuse/lie, the European company finally reached out to us to let us know transparent hadn’t paid them for their services. We ended up paying the difference (over an additional $1k) to be over with the nightmare it was to have to deal with this company. I WOULD NOT USE THEM!! It’s clear the positive experiences are flukes and the amount of experiences similar to mine are the normal.
I ended up not being able to ship my things to Sweden but Chris couldn't have tried harder to make it happen. He made suggestions and followed up with me to the end. Thank you so much for everything Chris. If ever I need this services again I'll be calling and recommending you to others.
I contacted this company as their website seemed fine, However I have yet to receive my shipment after 5 months. I paid thousands of dollars and have received nothing. Full Story: First contact was very communicative and seemed knowledgeable. I paid in full for a door-to-door service. My shipment (supposedly) made it from New York to Europe in a few weeks (which is fine as the estimated transit time was of 4-16 weeks). I was then put in touch with their destination agent in Europe (a 3rd-party hired by Transparent International). I started filling up the arrival paper work with them. In the process I received an email saying my shipment has been put on hold for reasons entirely outside of their control.After several phone calls with Transparent International simply claiming a delay, I found out from the European agent that this hold is due to a non-payment by Transparent International Movers for settling the charges on the receiving end which I had paid upfront to Transparent International.To this day Transparent still denies any non-payments and I have not received my shipment which I paid in full. This is closely starting to resemble fraud.
Before the sale, the coordinator is extremely responsive and will overpromise. What this means is that they'll underestimate the moving fee and you'll definitely be charged a surplus fee and the move will take much longer than they insinuate. For me, verbally, my coordinator promised 1-4 weeks (insinuating it usually takes much less time) but on paper seeing that it's 1-8 week window. Which is insane for a move from NYC to Toronto (considering my move from Seattle to NYC took 2.5 weeks).At the 4 week mark, my coordinator started becoming very unresponsive and I was left in the dark about the delays.
Zero stars would be more appropriate. In reading other reviews, the pattern sure seems like they are cash strapped and running a ponzi scheme. We paid more than $26k to move a full container to the Caribbean. Everything was great until the container arrived at the destination. The receiving agent made contact and we quickly cleared customs, then everything ground to a halt. After not getting a delivery date for more than 10 days the receiver embarrassedly admitted that they couldn't deliver because Transparent hadn't paid them. I called Transparent and they denied everything. They transfered me to their accounting department who said they just got the issue that morning. Later that day we got a call from Adam Miller, the GM, who said he just heard about it and would look into it. I told him it seemed like either a total lack of professionalism or criminal, like a ponzi scheme or check kiting. He denied everything and blamed the receiver. I asked how he knew that considering he just heard of the issue and hadn't had time to investigate. He became angry, combative, and abusive. He threatened that it could take longer and he may sue if we write a review. In the end it took them 24 days to pay the receiver from their first request. The slow pay led to us paying an additional $6k in housing, vehicle, and living expenses including lost work and additional airfare. When Adam Miller was told this he yelled, "it didn't cost you anything, you got your goods!". We requested a refund of the $4170 we had paid for local delivery. We were told the request would go to "upper management" after we let them know if there were any insurance claims. We reported no claims and Transparent went back into hiding. In reading similar recent reviews I think this company has financial issues and the FBI and Leticia James should investigate.
I contracted Transparent International in August 2024 to ship my household goods from the U.S. to the U.K. At collection, I paid $3,790.00. A second 'overflow' invoice of $4,171.04 was issued and paid in December 2024.Despite paying nearly $8,000 in total, as of August 2025 my shipment has still not departed the United States.I have made repeated attempts to get updates, including direct emails to the Operations Manager, but have not received a response. I do not have a timeline, tracking number, or any confirmation of progress.This lack of communication and failure to provide the service contracted is unacceptable. I am now escalating to the Better Business Bureau and the Federal Maritime Commission.Consumers should be aware of these issues before choosing Transparent International for their international move.
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Planning to move overseas? Transparent International is here to handle all the details, from packing to customs clearance. With a solid reputation among overseas movers, we ensure the safe and timely arrival of your belongings, whether for personal or business relocation. Transparent International offers tailored solutions to fit each client’s needs, backed by a team of skilled professionals who are committed to making your move as stress-free as possible.See more
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