Zero stars would be more appropriate. In reading other reviews, the pattern sure seems like they are cash strapped and running a ponzi scheme. We paid more than $26k to move a full container to the Caribbean. Everything was great until the container arrived at the destination. The receiving agent made contact and we quickly cleared customs, then everything ground to a halt. After not getting a delivery date for more than 10 days the receiver embarrassedly admitted that they couldn't deliver because Transparent hadn't paid them. I called Transparent and they denied everything. They transfered me to their accounting department who said they just got the issue that morning. Later that day we got a call from Adam Miller, the GM, who said he just heard about it and would look into it. I told him it seemed like either a total lack of professionalism or criminal, like a ponzi scheme or check kiting. He denied everything and blamed the receiver. I asked how he knew that considering he just heard of the issue and hadn't had time to investigate. He became angry, combative, and abusive. He threatened that it could take longer and he may sue if we write a review. In the end it took them 24 days to pay the receiver from their first request. The slow pay led to us paying an additional $6k in housing, vehicle, and living expenses including lost work and additional airfare. When Adam Miller was told this he yelled, "it didn't cost you anything, you got your goods!". We requested a refund of the $4170 we had paid for local delivery. We were told the request would go to "upper management" after we let them know if there were any insurance claims. We reported no claims and Transparent went back into hiding. In reading similar recent reviews I think this company has financial issues and the FBI and Leticia James should investigate.
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