The routers are incredibly delicate; just powering them down for a few weeks seems to damage them. Upon returning from vacation and turning it back on, I discovered I had no internet access. I contacted the support team, which lacked technical knowledge, and they insisted on sending a new router instead of providing a simple fix. After hours of back and forth, my case was escalated, but I received no updates. I'm still waiting for my new router, and the delivery service they use is just as disappointing, making no effort to deliver my package—no texts or calls, it's an absolute joke from both parties. The support via messaging platforms was equally poor.
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