Movistar is the worst and most unprofessional telecom provider in Spain. We upgraded our system which never worked - during the upgrade, the technician took our old router away and connected a new one. The upgrade never worked (it was slower than our previous internet). For some reason, the shop made us cancel the old connection in my name and put the new one in my wife’s name. We then found a much better competitor and moved to them. I took the router back to the shop in Alcudia(who are completely disorganized and badly trained) and since then have been bugged by endless emails and collections agents asking for EUR80 for the router. We have been back to the shop several times and they have told us that they have updated their records but still the collection agents keep sending threatening emails. I wish I had never dealt with this company. They do not deserve anyone’s business.
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