The routers seem incredibly fragile; simply turning them off for a few weeks appears to break them. After returning from vacation and powering it back on, I found myself without internet. I reached out to the support team, which had no technical expertise, and they kept insisting on sending a new router instead of offering a straightforward solution. After hours of communication, my case was escalated, but I received no updates. I'm still waiting for my new router, and the delivery service they use is equally disappointing, making no effort to deliver my package—no texts or calls, it's a complete joke from both sides. The support on messaging platforms was also terrible.
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