I am only dealing with this company since September & cannot get to speak to anyone on the phone. Customer service didn't really answer my query about previous house owner's name still in emails to me & they have emailed 3 times looking for payment of an invoice that has been paid. I've sent proof of payment & I'm still getting emails & no one replies to me. I've asked for an English speaker to call me or email me to discuss but no one has contacted me. I need a technician to call out to the house in January but I need to speak to someone to arrange this. I will change the rating if the service improves or someone sorts out the issues I'm having but my experience so far has been quite stressful & disappointing.
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