Liverpool - water street
Upon arrival, we were warmly welcomed by a lovely member of staff who kindly advised one of my friends about the gluten-free options and showed us to our table. After reviewing the menu, three of us decided to order the Tiffin to share.
Unfortunately, our experience with the server (a gentleman wearing blue glasses) was disappointing. When we were unsure how to pronounce one of the dishes, his response was dismissive and unhelpful. When the gluten-free dish arrived, it was cold. After politely asking for it to be reheated, it was returned to the table in a manner that felt abrupt and discourteous.
Additionally, when the sharing platter arrived, the portion appeared to be the same size as the sharer for one. When we queried this, we were told, “You asked if it would feed three,” which was not the case — we had requested a sharer for three people.
At the end of the meal, the situation became more uncomfortable when the server questioned the tip. I explained that we felt he had been rather short with us, at which point he raised his voice and denied this. He then loudly thanked the neighbouring table for their tip, stating it had been a pleasure serving them, which felt inappropriate and unprofessional.
The food itself was delicious, and we had been looking forward to our visit. However, the level of customer service we experienced significantly detracted from what should have been an enjoyable occasion. Unfortunately, this interaction reflected poorly on the restaurant. I believe the staff member would benefit from additional customer service training to ensure future guests have a more positive experience.
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