I ordered a phone as a Christmas gift, and it was available at the time of purchase. However, after a few days, I was informed that the specific model was out of stock. The device was delivered on January 3rd, but I immediately encountered charging issues. I reached out to the support team and tried multiple adapters, including the original one, but the problem persisted. I returned the phone with expedited shipping, incurring a delivery fee of £20.25. When I requested reimbursement for this charge, they refused. I asked for a replacement device, but they denied my request. I feel trapped, as they are now demanding £150 if I return the phone, even though I only wanted to exchange it. I'm very dissatisfied with the product, having not even used it for a single day. They sent the phone back to me claiming there were no issues, but while charging works now, I'm still uncertain about its reliability. I cannot recommend this platform.
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At last: a new mobile phone network from the award-winning Mozillion, offering the fastest, uncapped 5G speeds for everyone, on the UK’s best network.
All our SIM only plans and pay monthly phone plans include the best premium features as standard, that other networks like to charge you for.
Mozillion plans include the fastest, uncapped 5G speeds as standard, inclusive EU roaming across 41 EU destinations, capped spend - plus no need for a credit check for a SIM only plan.
Plus, we offer the best and latest mobile tech, brand new or certified refurbished, SIM free or with a phone contract.
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