While playing cards, the game stopped functioning. When I tried to log back in, it said the game was still ongoing and wouldn't allow me access. It indicated there was an issue with the game, so I contacted customer support. I even have a screen recording of the incident. Despite showing evidence of the error message and my loss of $107, customer service insisted I continued playing and denied my claims. They cut off communication with me and escalated the issue without resolution. I was told my money was refunded immediately, but it wasn't. They claimed it was in the transaction history, but it wasn't there. I feel cheated out of $107 and have proof.
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