My Samsung Refrigerator Freezer was making noise so I called this company for repair. They came out and when I explained the problem, they stated they knew what it was and they need to order parts. Estimate was $550.00 and the part would come from Salt Lake City. Less than 2 days to get the part. I OK'd the estimate and they ordered the part. On the morning they were scheduled to repair the unit, they called and said the part comes from Texas and becuse of icy conditions, the part will not arrive until next week. I told them the part was in California at Samsung Distribution Center. They said it was not there (Lie) .. I discontinued and called another appliance repair. They arrived within the hour and twenty minutes later, The unit was repaired. The repairman showed me where the defrost thermostat had popped out of the holder causing a no defrost situation with ice buildup on the motor. This company will not call me back and has not refunded my money. I will never use this company again.
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National appliance service franchise network, headquartered in Waco. Information on locations, services, franchising, and employment. Features online repair manuals.
