I ordered several dishes for myself from a Japanese’s restaurant. One of the side dishes was vegetable tempura. The restaurant does also offer a mixed seafood tempura. I did not order that because I’m allergic to molluscs. However my side of vegetable tempura came but inside were tempura scallops unbeknownst to me. I only discovered this after eating one. The restaurant chef admitted the mix up but as far as a complaint or compensation referred me back to Mr D. That night and the following day I vomited several times and then had cramps and diarrhoea until the next evening. What should have been a pleasant and enjoyable meal turned into a painful nightmare of a weekend. After many whattsapps, calls and emails to Mr D I finally got a response several days later asking me how I’d rate the service I’d gotten. I had to remind them that they had not dealt with my issue at all so why would I rate the customer service. Eventually on providing more details and photos yet again they paid back only the price of the vegetable tempura when I had spent about 6 x this amount in the whole meal that was all uncomfortably vomited up. They apparently think this is satisfactory compensation and service. I don’t agree. I basically paid to be poisoned . Wish I’d never used their service . They don’t deserve the business. Appalling customer care. No one ever even asked if I was ok Sincerely Charles R, Cape Town April 2025
Claim your business profile now and gain access to all features and respond to customer reviews.
Order food delivery in 45+ cities. View menus & order online for home restaurant delivery. Find your city and start ordering now. Call 512-649-1057.
