As a returning customer, was bitterly disappointed with my latest purchase of an XL bed, and response from the company. Having previously bought a Large bed, which is absolutely brilliant in all respects I thought, with 3 cats that like to snuggle in together, the XL would give them a bit more room - but sadly you cannot compare the two beds! Unlike the Large bed, the XL has no foam element to the stuffing, resulting in no side support whatsoever and a bed that resembles more of a pancake than doughnut. I did highlight the issue with the company (thinking I may have had a duff one) but, after 4 weeks of waiting for an update have been offered 15% compensation as a gesture of goodwill. I can therefore only assume the XL bed is not expected to be the same quality as the L! For the Large bed I previously gave 5 stars, however for the XL can give no more than 3 stars, as does not remotely match the advertised quality - but at least you can remove the cover to access the inner, so should be able to add more filling to make it usable! If rating the response from the Mr FluffyFriend Team would only be 2 stars. Such a shame as, until this latest experience, I thought I had found a really good product and company to deal with. So is now really disapointing and feel let down.
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MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.co.uk. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
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