I have reduced my rating from 3 to 2 stars as the. Company I am trying to deal with don’t read or share correct information !!!!!! So see end 9f my original review!I have ordered over 9 beds from this company and never had issuesIt was time to replace so I ordered 3 bedsFirst I checked with customer service what size I had ordered in the last, I ordered as per the size I has]d purchased before, on arrival the beds were so much smaller than I had had before and are too small really for my big labs, I contacted customer service and whilst the did respond quickly advised I could return the beds at my cost (To China!)Or accept a 15% refundThese beds in total cost me approx £150 so neither option resolved my issuesI appreciated the quick response but really given I did ask before ordering what size I had previously purchased I was unhappy to have to accept a refund and keep beds not fit for purchaseReturning them to China was a huge cost and frankly not practice so warning to all be VERY SURE of the correct size for your needs as you won’t get any real customer service satisfaction if you don’tI can’t understand why I have ordered ok in the past and been very happy and this time got 3 beds much to small, I don’t believe the sizing was correct and challenged this to no avail. My dogs love these beds and I’m sad I will not be purchasing again but no one can afford to lose that much money for not doing anything wrong!Following a response the company are still sending out inaccurate informationThey mention my last order was for a 3XL bed….YES correct but as I explained to the customer service it was a GIFT PURCHASE FOR A FRIEND and had nothing to do with the 3 x XL beds that weren’t XL I purchased for my own dogs and that I had checked sizing before buying, so customer service please check your responses for accuracy and perhaps read all mails sent before responding to a trust pilot review trying to show you care…..
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MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.co.uk. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
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