Placed order and paid in full on February 3rd, on February 7th I was sent a dispatch notice. On March 7th I sent an email asking where my order was, reply apologising and saying they would check where my order was, and that they would reimburse me if it was lost. On 10th I got an email saying they were still trying to contact the courier. I asked them to reimburse me, I was told they couldn't until they knew what had happened to parcel! Today another email saying they couldn't find out what had happened! All I can say is that this company have had my money since the beginning of February, they have no idea where it is, I can tell them exactly where it isn't! It is not here. I have again asked for a refund. Watch this space ..update 20/3 I've had 3 or 4 further emails one saying parcel had cleared customs!!! Three more saying they still can't find its whereabouts but they'll keep looking. It's nearly 2 months that this company have had £98 of my pension. I have bought the dogs other beds and I repeatedly ask for a refund which it appears I'm not entitled to until they find where their parcel is. I'm fairly confident I can kiss the money good bye. I made 2 mistakes I didn't search trust pilot before buying and I didn't use a credit card. Please don't make the same expensive mistake.
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MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at info@mrfluffyfriend.co.uk. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
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