mrfluffyfriend.co.uk

AVOID AVOID AVOID at all costs

AVOID AVOID AVOID at all costsSomething fundamental has changed with this company. Unfortunately you cannot leave ZERO stars! Previously purchased 2 of these beds approximately 3 years ago, process of order, shipping and quality of bed, fab and beds matched the photos depicted on their website.Purchased new bed and as before bed was shrink wrapped, no problem and expected. However we were shocked and frankly appalled by lack of filling and materials, two days after unwrapping bed was still flat. Our dog only 10kgs had no support or cushioning. The bed we received was not the quality or anything like the images shown on their website. We emailed immediately asking for to return for a full refund. My husband although we never mentioned in our numerous email exchanges is General Counsel for one of the World’s largest telecommunications companies. We wrote to advise them of UK consumer law several times as they firmly would not accept the fact that if you are misled/mis sold a product that is not fit for purpose you are entitled to a full refund and they are to supply the consumer a returns label…not at the customers cost.The companies customer service team is appalling, they don’t read your emails. Eventually we gave up arguing the rights of consumer law as they completely disregard your emails. My husband being the lawyer he is decided that we should just give up the battle as clearly they have no intention to make right! It’s a tough call to make as unscrupulous companies seemingly seem to get away with false advertising and claims.We settled for a pathetic 30% refund that’s £15 back WHOO! Apologies for sarcasm the bed cost £52 + £6 p&p Their flat donut bed with little stuffing went in the bin…I could not even give to our local dog shelter…it would offer no comfort, imagine a towel folded in half…that’s your dogs level of comfort…NOT what is advertised on their misleading website.You have been warned!Our dogs deserve better 🐾

Date of experience: Jul 14, 2025