mrporter.com

3.8
3.8 Based on 361 reviews

...

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Clarence Johnson
Very disappointing customer support

The customer support has been very disappointing. With years in e-commerce, I've never faced a situation like this. After several emails expressing my dissatisfaction, I stopped receiving replies. Even when checking other reviews, it appears they respond publicly but do not follow up via email, which also goes unanswered. I will escalate this to a senior manager, as this level of service is unacceptable. It's incredibly frustrating.

1
Date of experience: Dec 01, 2025

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