The company advertises a 10% discount for first-time buyers. I contacted customer support twice yesterday because the promo code wasn't functioning. The representative advised me to wait until the following day for it to activate. Upon calling again, I was informed that the items I wanted to purchase were excluded and directed to the Terms and Conditions on the website, stating that new items for that month are not eligible. I have been considering these items for over three months. The 10% first-time promo feels misleading! They wasted a lot of my time!
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