I placed an order on December 15, 2025, and opted for next-day delivery, which I received on the 16th. Upon opening the box, I noticed a strange odor. To my shock, the tracksuit inside was used, washed, and appeared secondhand. It was supposed to be a black tracksuit set, but it looked faded and more like a grey color. I immediately reached out to the support team for a return. They informed me that I would need to handle the return process myself and contact the courier, despite being a premium customer. I took pictures as requested and arranged the return. After the company received the item, they claimed they needed to conduct verification checks, which I found odd since they hadn’t done that before sending it to me. When I inquired about the timeframe for this process to receive my refund, they couldn’t provide an answer. Each time I contacted them, the representatives were unhelpful and unprofessional. Having been a long-time customer, this experience has led me to decide that I will no longer shop with them, especially after discovering they sell used and worn clothing without disclosing it. I have yet to receive my refund, and I strongly advise others to avoid this company. Their practices are unprofessional and disorganized. This has been one of my worst online shopping experiences.
Claim your business profile now and gain access to all features and respond to customer reviews.
