I am writing this to warn others about the poor business practices of this company. I received a pair of lenses that were manufactured incorrectly, making them unusable. I followed every step of their dispute process, including having the lenses verified against the prescription by my optometrist. However, the company still refuses to remanufacture the lenses or issue a full refund. After 30 days of back-and-forth, the issue remains unresolved. Their refusal to stand by their product is a major red flag.
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