My experience with this conveyancing company was overwhelmingly negative and raised serious concerns about the standard of service they provide. At every stage of the process, their conduct fell well below what any client should reasonably expect from a firm entrusted with legal responsibilities.Communication was consistently unacceptable. Messages frequently went unanswered for prolonged periods, including at times when urgent clarity was required. This left me without essential information and forced me to chase updates that should have been provided routinely and proactively.The handling of the transaction itself was similarly troubling. The process was repeatedly delayed, and key tasks that should have been completed promptly were allowed to drift with no explanation. At several points, progress appeared to stall entirely, creating unnecessary stress and disruption.What made the situation even more concerning was the complete lack of meaningful action until I submitted a formal complaint through the company’s official complaints procedure. Only after taking that step did they respond and finally begin moving the process forward. It was extremely disappointing that basic professionalism and responsibility were only demonstrated when a complaint was escalated.Throughout the experience, there was a clear absence of accountability, clarity, and care. As a client, I felt unsupported and consistently left to manage issues that should have been handled competently by the professionals I engaged.Based on my experience, I cannot recommend this company. Clients deserve diligence, reliability, and a minimum standard of communication—none of which were met in this case.
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