I was recently charged an unreasonable fee for 'cleaning' a container, which involved removing some strings that were not part of my cargo. My company follows strict unloading protocols, and the driver confirmed the container was empty before release. Despite my requests for proof, only inconclusive photos were provided. I had to absorb this charge to protect my logistics provider, but it feels like an unfair way to extract money from customers. This experience has made me question the fairness of this company, and I will avoid their services in the future.
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