Review Time
It’s unfortunate that there isn't an award for chronic negligence, as this company would certainly win. Our container, expected on January 5, 2026, is still missing. This is hardly surprising, as even the simplest tasks seem to be insurmountable challenges. The legal 10-day timeframe for customs procedures? Clearly beyond your grasp. Your consistency in repeating the same errors is remarkable, almost an art form. Mediocrity isn’t just a flaw here; it’s a systematic approach. While your departments are stuck in delays, your clients suffer the consequences. But this is nothing new: everyone has their role, and yours seems to be complicating the simplest tasks.
It's truly unfortunate that there's no award for chronic negligence, as this company would certainly win. Our container, expected on January 5, 2026, is still unaccounted for. It's no surprise, as even basic tasks seem to be insurmountable challenges for you. The legal 10-day period for customs? Clearly, that concept still eludes you. Your consistency in repeating the same mistakes is almost admirable; managing to do so with such precision is nearly an art form. Mediocrity at this company isn't a flaw but a process, clearly intentional and nurtured. While your departments struggle in their inertia, your clients face the fallout of your repeated failures. But again, this is nothing new: everyone has their role, and yours appears to be complicating even the simplest matters.
They don’t even deserve a single star. My shipment was supposed to reach its destination in Malaysia by December 5, and now it's December 17 with no clarity on when it will arrive at Port Klang. To make things worse, the vessel added extra stops, further delaying the shipment without regard for the already significant delay. I strongly recommend against using this company, even if their prices seem attractive—unless you're okay with having no visibility or assurance on your goods' arrival.
My experience with this shipping service has been incredibly frustrating and stressful. Their communication is among the worst I’ve encountered. From the start, the process felt misleading and poorly explained. It felt like a bait-and-switch when shipping my vehicle internationally. After signing the contract and with my vehicle already on board, unexpected local fees were added that were never disclosed upfront. I was never properly informed about these costs before committing. The lack of transparency and constant surprise fees created financial strain and anxiety. This experience left me feeling exploited and powerless. I strongly advise anyone considering this service to proceed with caution and to get all fees in writing before agreeing to anything. Personally, I will not use their services again and cannot recommend them.
I’ve had a terrible experience with this company. I shipped a car internationally, and despite the ETA being September 28, 2025, I still haven't received it—it's still somewhere in transit. I've tried contacting various offices for help, but communication has been abysmal, with no one taking responsibility. I would never use their services again and cannot recommend them.
Transit times are unpredictable. Our container has been stuck in transit for weeks. It has been in Zeebrugge since November 8, and now they claim it can only be transshipped on November 29. Can you believe they held it for nearly three weeks? They've cited congestion and bad weather as reasons for the delays. Our container has been ready since November 8, but now we have to wait until December for transshipment. This is unacceptable. They've sold their earliest vessel despite these issues. This has happened before, and I advise everyone to avoid this service.
This company, along with their agent, has caused significant issues while shipping my personal effects internationally. I was incorrectly advised to register as an importer, which turned out to be unnecessary. The agent ignored corrections and made errors that led to my container being searched by authorities. After paying for their mistakes, I received further penalties for their errors. They are also charging excessive fees for delays they caused. This company operates without ethics, focusing more on profit than service. Be very cautious when considering this service.
I was recently charged an unreasonable fee for 'cleaning' a container, which involved removing some strings that were not part of my cargo. My company follows strict unloading protocols, and the driver confirmed the container was empty before release. Despite my requests for proof, only inconclusive photos were provided. I had to absorb this charge to protect my logistics provider, but it feels like an unfair way to extract money from customers. This experience has made me question the fairness of this company, and I will avoid their services in the future.
I have been working since April to change the billing party back to the appropriate entity. This issue is resolved easily with other shipping lines, but this company has ignored requests even from their own offices. They consistently start their replies with a generic greeting but fail to demonstrate any real value for their customers.
The charges for storage and demurrage are exorbitant! I requested clarification on these costs as they far exceed typical charges. It's not our responsibility to pay for the delays caused by the company. I intend to file a complaint, as they are unwilling to negotiate.
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