This was the worst cruise experience we've had. The customer service was extremely poor—we arranged for a transfer back to the airport after disembarkation, but after 30 minutes of seeking help from the support team, the transfer desk, and even the terminal staff, none could provide information about the bus. We ended up taking a taxi. Onboard, the food was unappetizing—bland, lacking flavor, and served in tiny portions. The buffet offered the same dishes every day and closed early each time. Many cafes and snack spots also shut down before their scheduled hours, seemingly at the staff's discretion. During dinner, we were made to share a small table with strangers without any explanation, even though there were plenty of empty tables around. It was uncomfortable and awkward, while other couples enjoyed their privacy. The ship felt overcrowded, and hygiene standards were lacking. Hand sanitizer wasn’t enforced at the buffet, and smoking was prevalent throughout. We witnessed guests smoking, coughing, and using the restroom without washing their hands, then heading straight to the buffet. It was disgusting, and we both fell ill within 24 hours of boarding. Our cabin needed immediate attention due to a moldy smell from the bathroom drains, making it difficult to sleep. There were limited activities on the ship—just a casino and occasional bingo, with nighttime entertainment consisting of poorly performed 30-minute singing sessions that hardly qualified as shows compared to other cruise lines. Basic toiletries and travel items were unavailable in the onboard stores. I booked a facial at the spa, which was mediocre; the esthetician left me unattended for about 10 minutes twice while she checked her phone to let the face mask dry. Overall, every aspect of this cruise was disappointing, and many passengers were rude. It’s clear why this is labeled a “budget” cruise. We will not sail with this line again.
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MSC Cruises is the leader in the Mediterranean cruise market. Our modern fleet comprises 12 magnificent ships. The fleet cruises year-round in the Mediterranean and the Caribbean as well as seasonally in Northern Europe, the Atlantic Ocean, South America, South Africa and Abu Dhabi, Dubai and Oman. Come sail with us!
