The worst experience ever. My handbag got STOLEN, not lost, STOLEN. I had documents, credits cards and personal belongings inside and the cruise did absolutely nothing. They said that they can’t watch the cameras for lost items, I explained to them a hundred times that someone stole it and they did nothing. They don’t care about your things or your safety. People can easily steal things during the trip because security can’t and won’t watch the cameras.
I told them EXACTLY where and when the bag was stolen and they still wouldn’t watch the video. They say they’re not responsible of what happens to our belongings during the trip, unbelievable.
What is most disturbing is not only the theft itself, but the complete refusal to take action. If security declines to review cameras even when a theft is reported with specific details, this raises very serious concerns about passenger safety and onboard security protocols.
I am deeply disappointed by MSC’s handling of this situation and extremely concerned about the safety standards aboard this cruise line. I will not be traveling with MSC again.
Claim your business profile now and gain access to all features and respond to customer reviews.
MSC Cruises is the leader in the Mediterranean cruise market. Our modern fleet comprises 12 magnificent ships. The fleet cruises year-round in the Mediterranean and the Caribbean as well as seasonally in Northern Europe, the Atlantic Ocean, South America, South Africa and Abu Dhabi, Dubai and Oman. Come sail with us!
