I'm encountering the same issue again this month, where it states I have no access to my child's device, implying it might be off. I'm puzzled as to why this happens consistently on the 13th of each month. When I contact the support team, they suggest uninstalling and reinstalling the app, which means I must purchase a unique key, despite already having an annual subscription that doesn't expire until the end of Q3 next year. This issue has happened on multiple occasions, and here I am again.
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mSpy is a leading parental control app for smartphones that allows parents to monitor text messages, calls, current GPS location, Snapchat, WhatsApp and much more