Review Time
It’s refreshing to encounter such unexpected politeness and a focus on solutions from the customer support team. I was impressed by how each representative operates within a significant decision-making framework. Ultimately, the client reaps the benefits.
My experience has been quite disappointing. I installed it last night and found the platform very clunky and complicated. This is aimed at parents, right? Not just tech-savvy youngsters? It was stressful to set it up in the middle of the night. After paying for a yearly subscription, I was offered an upgrade for $29 instead of $325 for the extreme version. It was unclear whether this was a monthly fee, so I inquired and learned it would be an additional $29 each month. When I asked if the standard fee was $325 monthly, the response was a simple 'yes.' This seems unprofessional. After 15 hours, I still can't access Snapchat, which is what my child is using, and I received alerts about flags. I would recommend sticking with the other service; it may not show everything, but so far, it's better than this.
I’m facing the same issue again this month; it says I have no access to my child's device, suggesting it might be switched off. My concern is why this keeps happening on the 13th of each month. When I contact support, they recommend uninstalling and reinstalling the application, which requires a unique key purchase. This is frustrating since I already have an annual subscription that doesn't expire until the end of Q3 next year. The same problem occurred on previous months, and here I am again.
I want to thank the customer service team for their excellent support; I was initially hesitant to use this service, but I'm making progress now. It's challenging when you want everything to be perfect, but when inconsistencies arise, it’s tough to accept. This app provides reassurance, as no one deserves to be misled. I would highly recommend this app to anyone.
I'm encountering the same issue again this month, where it states I have no access to my child's device, implying it might be off. I'm puzzled as to why this happens consistently on the 13th of each month. When I contact the support team, they suggest uninstalling and reinstalling the app, which means I must purchase a unique key, despite already having an annual subscription that doesn't expire until the end of Q3 next year. This issue has happened on multiple occasions, and here I am again.
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mSpy is a leading parental control app for smartphones that allows parents to monitor text messages, calls, current GPS location, Snapchat, WhatsApp and much more
