I have been a customer since 2011, following an acquisition. Generally, I was satisfied with the service until recently, when I received a threatening letter stating my account would be frozen and closed if I didn’t verify my information. While I understand the need for KYC compliance, sending such a letter as a first notice is absurd. I called the provided number, confirmed my details with the representative, and was assured everything was resolved. A month later, without warning, my account was frozen, affecting my payments to creditors and causing embarrassment. The first notice of this action was another letter, with no alerts on the website or through text messages. I spent over an hour trying to resolve this across various departments, where they acknowledged their error yet still froze my account. When I requested to speak to a supervisor, I was only given an address for their advocacy department. No one deserves this treatment, especially a loyal customer. I will be taking my banking elsewhere.
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M&T Bank Corporation (M&T) is a bank holding company. As of December 31, 2016, M&T had two bank subsidiaries: Manufacturers and Traders Trust Company (M&T Bank) and Wilmington Trust, National Association (Wilmington Trust, N.A.). The Company, along wit...