★☆☆☆☆ Deeply Disappointed – Fraudulent Account & No Help There is an entirely unacceptable fraudulent account under my name with the company. I have never opened an account with them, yet I was charged for three months. I promptly informed the company, submitted all necessary documents to their fraud department, and followed every instruction provided. Despite my efforts, no progress was made. Instead of addressing the issue, the company tarnished my credit record for an account that was never mine. After months of waiting, I had to visit a store in person. Even the store manager reached out to the fraud department, only to find out that no action had been taken at all. It has been six months, and the company has still not resolved the issue or cleared my name. This experience has been extremely frustrating and utterly unprofessional. I would strongly advise anyone considering this company — their lack of responsibility and failure to address fraud is astounding. If this matter is not resolved soon, I will be seeking legal assistance.
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MTN Group Limited, formerly M-Cell, is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries.