We have been experiencing inadequate router coverage since December 2025. The company continues to charge us monthly for a service that is not being provided. Despite multiple complaints, they only issue reference numbers and falsely mark them as resolved without any actual solutions. This amounts to misrepresentation and unfair business practices. Recently, we spoke with two agents and called again today, speaking to two more representatives. Yet, the problem remains unresolved. We keep receiving the same ineffective instructions: restart, reboot, reset, while the issue persists. Today's reference number is linked to our account. Despite our repeated requests, there have been no callbacks, and we are forced to use our own airtime to address the company's shortcomings. According to basic consumer law, customers are entitled to receive the service they are paying for. Charging for a non-functional service is unlawful and unacceptable. The company must provide a clear resolution plan within 24 hours, issue billing credits or reimbursements, or we will escalate this matter to the relevant authorities.
Claim your business profile now and gain access to all features and respond to customer reviews.
MTN Group Limited, formerly M-Cell, is a South African multinational mobile telecommunications company, operating in many African, European and Asian countries.